Licence Plus is our name for monthly customisations that are included in your Expert Tier Subscription. We give you monthly access to engineers and developers who will make real customisations to your Arc platform each and every month. Instead of paying for out of scope changes to your platform, Licence Plus gives you 12 units a month to be spent however you like.
We integrate with industry-leading tools, wearables and other 3rd party systems to ensure that all your team data is visualised in one place. If you have a niche data source that we haven’t worked with before, we will liaise with the data provider to access an API or create a custom uploader specific to your team.
With our Arc Expert package, we arrange a detailed scoping period where all key stakeholders in your team can have their say on the customisations they want to be built. Once we all agree on your team requirements, our engineering and development team will work to build your desired platform. Once delivered, you will be placed on our Licence Plus program, where you will have access to our engineers and developers each month for any customisations you would like.
We take our customers very seriously, and offering support is mandatory. We make it easy for our users to report bugs, request updates, give feedback, or simply say hello via our live chat option on Arc or via email and phone support. In addition, Arc Expert subscriptions will be allocated a team liaison who will also be available to our customers for any queries.