Licence Plus is our name for monthly customisations that are included in your Expert Tier Subscription. We give you monthly access to engineers and developers who will make real customisations to your Arc platform each and every month. Instead of paying for out of scope changes to your platform, Licence Plus gives you 12 units a month to be spent however you like.
We integrate with industry-leading tools, wearables and other 3rd party systems to ensure that all your team data is visualised in one place. If you have a niche data source that we haven’t worked with before, we will liaise with the data provider to access an API or create a custom uploader specific to your team.
With our Arc Expert package, we arrange a detailed scoping period where all key stakeholders in your team can have their say on the customisations they want to be built. Once we all agree on your team requirements, our engineering and development team will work to build your desired platform. Once delivered, you will be placed on our Licence Plus program, where you will have access to our engineers and developers each month for any customisations you would like.
We take our customers very seriously, and offering support is mandatory. We make it easy for our users to report bugs, request updates, give feedback, or simply say hello via our live chat option on Arc or via email and phone support. In addition, Arc Expert subscriptions will be allocated a team liaison who will also be available to our customers for any queries.
"As a professional cycling team we have athletes based all over the world, and at times we don’t see them in person for several weeks during the season or months during the off season, and even longer in the current climate. The Lumin Arc platform and Phila app allow us to simplify and centralise both qualitative and quantitative data on the athletes and is a valuable tool for us both for helping with team selection decisions, but also for general monitoring of the athletes health and well being."
"Lumin's Arc platform is a game changer in professional cycling. Arc has given our team real insights into the athlete’s performance and how they are feeling and training every day. This has and will continue to improve our decision making in a globally disparate team."
"We are a sport and a team with such a diverse work force which is geographically dispersed. Keeping in touch with each other is critical , every day that a rider is not able to train is a day lost to the team and to the rider. Technology and the partnership with Lumin has enabled us to be more connected than ever in a meaningful and relevant way, keeping us on the road."
"I can comfortably say that Lumin has saved us well over 40% in time spent collecting and preparing data, meaning we can spend more time putting the data to use."
“I am able to see all of my data in real time combined into the one system. Everything from my wellness to my performance data on one system is incredibly powerful. I’m able to connect all of my data to my coaches, performance staff and the people allowing me to be at my best. I’m able to integrate my 3rd party hardware and it will upload instantly to the Arc platform for instant analysis. As an athlete we often are asked to use a variety of different tools to monitor all of our performance metrics, With the Arc Mobile and Arc platforms this now consolidates this monitoring and data collection to very few seamless steps, allowing me to concentrate on racing and performing at my best."
"The Arc and Phila platforms have provided us with the ability to understand and monitor our group more in depth, while reducing our admin time with the data analysis perspective, giving us more time for what matters, developing our players on the field."
"The interactive, user-friendly nature of the platform helps to sort through large data sets to find the relevant information. With around 25-30% reduction in work-force across the league as a result of the COVID-19 pandemic, we have been able to maintain the same level of analysis across the 2021 season through the Arc platform."
"Since using Arc by Lumin Sports, we, as a high performance football team have been able to consolidate a-lot of our existing data storage and analysis platforms so that we can now use one central platform throughout the department. Seamless integrations with real time visuals has been at the forefront of my work and where I see the most benefit and potential from the Arc platform from my point of view."